Get an explanation of what happened with your care, or an apology from those involved

If you have a concern about patient safety or the quality of care in Wales there are a number of organisations who can help. In most cases raising your concern locally, where you received your care, is the best place to start.

We would encourage speaking with your doctor about your concerns if you feel comfortable to do so. They will be able to discuss your care and provide an explanation about what happened to you.

They may also provide an apology and outline the steps they will take to make improvements to their service.

Raise a concern about your GP

If you have a concern about your GP it’s best to raise this with the practice where they work. They will be able to discuss your care and provide an explanation about what happened to you.

They may also provide an apology and outline the steps they will take to make improvements to their service. 

If you don’t feel comfortable raising your concern directly or with the GP practice, you can talk to your local health board. The process for handling concerns in Wales is called Putting Things Right.

You can find more information about the health service on the NHS in Wales, including details of local health boards and the Putting Things Right process for handling concerns on the Health in Wales website.

Raise a concern about your treatment at a hospital or local service

If you feel able to do so, the best place to start is by talking to the staff who were involved with your care and treatment. They can try to sort out your concern immediately.

If this doesn’t help or if you do not want to speak to staff who provided the service, then you can contact a member of the concerns team at your Local Health Board or the relevant NHS Trust. 

Concern about your private care

If your treatment was funded by the NHS, you should refer to ‘Raise a concern about your treatment at a hospital or local service’ as outlined above.

If you received your care from a private provider, they will have their own individual complaints process that you can follow. We would encourage, should you feel comfortable in doing so, raising your concern with the practice manager of the hospital or clinic.

In some cases, the hospital, practice or clinic may be part of a wider healthcare group, so you may wish to raise your concern with them.

Still not sure?

You can check if we’re the right people to handle your concern via our concerns tool.

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