Help services in Wales

In the following pages you’ll find information and advice to help you direct your concern to the right place. Sometimes that’s us, but in other cases it might be a different organisation.  

There are a number of organisations responsible for the health, safety and wellbeing of patients in Wales. We deal with concerns raised about UK-based doctors and act when their behaviour or the way they do their job doesn’t meet our standards.

If we can’t help you with your concern, we’ll point you in the right direction.

How will these pages help?
They will help you decide if you should raise your concern with us, or someone else.
Who are these pages for?
For anyone who has a concern about patient care in Wales.
  1. Summary
  2. Get an explanation of what happened with your care, or an apology from those involved
  3. Leave feedback about your care
  4. Raise a concern about an individual healthcare professional
  5. Raise a concern about the standard of care from a hospital, doctors’ surgery or clinic
  1. Access advice, support or advocacy to help you raise your concern
  2. Concerns about being detained (sectioned) or treated under the Mental Health Act
  3. Change or access medical records
  4. Resolve an issue with a prescription
Next Get an explanation of what happened with your care, or an apology from those involved

Related content

Raise a concern If you've read the information here and are sure your complaint is for us you can raise your concern online.
Supporting you with your concern We want to help you find the right place to raise your concern.