Complaints and feedback about our service
This guide tells you how to give us feedback or make a complaint about our work.
What is a customer complaint?
A customer complaint is when you let us know you’re unhappy with any of our services. You can make these complaints verbally or in writing.
Sometimes we may get things wrong or may not be able to help you in a way you would like. So we’ve created a customer complaints process that covers feedback about:
- a procedure or policy
- the way we’ve communicated with you
- the actions of our staff
- any service we’ve provided that you feel wasn’t satisfactory.