We know sometimes you'll need to contact us. We want to make sure you get in touch with the right person to help you.
We aim to reply to emails within four working days. If your issue is more urgent, it’s best to call us. If you’ve already sent us an email, there’s no need to contact us again. We’ll get back to you as soon as we can.
This is the most convenient way to get support. It allows you to chat to our agents throughout the day when it best suits you, without needing to stay glued to the chat screen or waiting on the phone.
We are available to reply to your messages Monday to Friday 9am until 5pm. During these times we aim to reply in two hours.
Note: You’ll need a mobile phone or Facebook account. SMS and mobile data is charged at your mobile provider's standard rates.
Contacting us in Welsh
You are welcome to contact us in Welsh. We will respond in Welsh, without this causing additional delay.