Our offices have been affected by the Covid-19 pandemic.

If you want to raise a concern, please use our online form. We’ll get back to you, but it may take longer than usual. We’re sorry for any inconvenience this might cause.

At this time, we’re only able to respond to concerns raised through our online form. This is because our staff are working at home, following the UK government’s advice on the coronavirus (COVID-19) pandemic.

If you need help to raise your concern, you can find advice on our website, or call 0161 923 6602.

Raise a concern or refer yourself to us

The information you give us when you raise a concern or refer yourself helps us take our next steps with you. Choose from the profiles below to see what you need to do. 

How to raise your concern or refer yourself

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I am a member of the public
1

Are we the right organisation?

We want you to raise your concern with the right people. Sometimes that's us. But other organisations may be best placed to help. 
Where you should raise a concern
2

Know when we can take action and what we can do

If you’re raising a concern, or are thinking about it, it’s important you know what to expect and what the outcome might be. 
When we'll take action
3

Know what we'll need from you when you raise a concern

We want you to know as much as possible about what you'll need to do when raising your concern.
What action can we take
I am a doctor or colleague
1

Decide whether to raise a concern

You can read our ethical guidance for doctors on raising and acting on concerns to help you understand what you should do.
Raising and acting on concerns
2

Know how to raise a concern with us

You can raise a concern online. You can also call our confidential helpline, Monday to Friday, 9 am–5 pm, on 0161 923 6399.
3

Know what will happen after raising a concern

We’ll review your concern and tell you within two weeks whether we'll investigate it further. If we don't, we will explain why.
How we handle concerns
I am a responsible officer
1

Speak to your employer liaison adviser

You should get advice from your employer liaison adviser about whether to refer the doctor to us.
Employer Liaison Service
2

Know how to make a referral to us

Read our guidance on making a referral for responsible officers and support materials so you know what you should do.
Referral guidance
3

Raise your referral with us and understand what happens next

You can refer a doctor using GMC Connect. If you can’t use GMC Connect, you should download our referral form below. 
Refer a doctor using GMC Connect
Referral form download
What happens after a referral? A guide for ROs
I am a doctor referring myself
1

Know if you should consider self-referral

Do you have a health condition (including alcohol or drugs) or sanctions and criticism for any offences in our reporting guidance. You should tell us if you have a health condition which may prevent you meeting the standard described in our guidance.
Declaring cautions and convictions
Our guidance - Good medical practice
2

Speak to your medical defence organisation

If you're a member of a medical defence organisation get their advice if you think you should make a self-referral.
3

Speak to us as soon as possible

You can also call us with any queries about self-referral, Monday to Friday 8 am–5.30 pm, and 9 am–5 pm on Saturday. Call us on 0161 923 6602.
How to retrieve a concern
If you have already started to raise a concern with us, you can retrieve your saved concern and continue.
Retrieve my concern

Further support 

You can also raise a concern using our Welsh or easy read support materials

Man using a laptop

Other ways to raise a concern and easy read information
Filling out a form

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