How to raise a concern with us
We are able to consider concerns raised about doctors, physician associates (PAs) and anaesthesia associates (AAs).
If your concern is something we can consider, there are several ways you can raise it with us. Choose the way that suits you best and that you feel most comfortable with.
Complete our online form
The quickest and easiest way for most people to raise a concern with us will be to complete our online form.
Speak to an adviser
You can speak to one of our contact centre advisers on 0161 923 6602 if you:
- are disabled and would like assistance raising your concern
- would like to request a hard copy of our concerns form (or email gmc@gmc-uk.org).
Download our guidance
Supporting you with your concerns
Easy read - Unhappy with a doctor, physician associate or anaesthesia associate?
You can email us to request another format or language if the one you need isn't listed.The information we’ll need from you
When you raise a concern, it’s important that you send us everything from the list below as early as possible. This information will help us to decide whether we can investigate. We’ll need:
- the doctor, PA or AA’s name and work address
- the doctor, PA or AA’s GMC reference number – you can find this on our our registers, or you can call our contact centre for assistance
- an explanation of your concern, including the date(s) when the incident(s) happened
- copies of any supporting information, such as any letter or emails you’ve sent to the relevant organisation, NHS trusts or health boards about your concern
- the names and addresses of anyone else who witnessed or was involved in the incident.
If we’re not able to make a decision using the information you’ve provided, we’ll let you know why. We may ask you for additional information that would help us to consider your concerns further.
Further support
We’re one of a number of organisations responsible for keeping patients safe in the UK. Find out who can help you if your concern is something we can’t investigate.
After we’ve gathered key pieces of information from you, we’ll review your concern carefully to see if it’s something we need to investigate.
If we find that doctor, PA or AA has failed to meet our standards there are a number of actions we can take.
