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  3. Supporting you with your concern
  4. What happens when you contact us with a concern

What happens when you contact us with a concern?

When we receive your concern, we’ll review it carefully to see if it’s something we need to investigate.

We appreciate that raising a concern may be stressful, so we’ll look into it as quickly as we can and aim to be in touch within two weeks. The more relevant information you provide, the more quickly we will be able to consider your concern.

On some occasions we may need to inform the doctor and their employer about your concern. This is so we can find out more information and understand if any steps have been taken to address it already. But, we’ll talk to you first before we do this and keep you informed throughout the process.

Once we've finished looking into your concern, we'll invite you to a meeting to talk with you about the outcome.

What support is available to you

We know from talking to people who have raised a concern that it can be a daunting experience. If you need support while we look into your concern, there are organisations that can help you.

For example, the Independent Support Service is a free, confidential helpline for patients, witnesses and family members  who have raised a concern with the GMC or the Nursing and Midwifery Council.

For other support services available in your area see our local help pages.

If we decide not to investigate your concern 

If we decide not to investigate, we’ll let you know and will explain our reasons. We may show the doctor a copy of your concern so they can use it to learn. We’ll only do this if you’re comfortable sharing the information.

Further support