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What will you need to do before you can submit a complaint?

In order to submit a complaint to us you will need to:

Step 1. Make sure we are the right organisation to complain to
Step 2. Read about what we can and can’t do
Step 3. Consider if you should raise your complaint at a local level
Step 4. Find out what information you need to provide
Step 5. Complete our complaint form

We will take you through these steps on the next few pages.