Patients' help - Handling complaints - The investigation stage

If we do decide to investigate, we will need to show the doctor your complaint.

Once we have received his or her comments, we will give you a chance to respond. We will also send you a factsheet that explains the procedures in more detail.

Once we have collected the information we need, the case will be considered by two case examiners (one is medical, the other non-medical) who are senior GMC staff.

What next?

Read about another stage of the GMC’s process for handling complaints, or use the menu to go to another section.