GMC events and general communications
GMC events
Why we hold it
We hold records of registration and attendance at GMC events. We hold information about registration and attendance so that we can contact attendees about their event. We also keep information so that we can verify past attendance and plan for future events. We also ask for dietary and access requirements when needed so we can plan the event.
What we hold
We hold information about attendees at GMC events. This can include name, employment details, contact details, and any dietary and accessibility requirements. We may also record events for quality and training purposes.
When you contact our IS Service Desk or Contact Centre, we automatically label your communication to identify why you've reached out. We use Artificial Intelligence (AI) to help us with this. We use these labels along with an analysis of your message to help us select samples for review. These are then checked by a member of our staff for quality, training, or monitoring.
How we share it
Our delegate management system is run by a third party acting under contract to the GMC, and they have access to this data where it is necessary for them to do so.
Web forms and general communications
Why we hold it
We use web forms, email, chat and message functionality and call recording to support our regulatory functions or our legitimate interests. We hold this information to respond to queries or requests for information and to improve user experience. If you have provided your name and contact details as part of interacting with us for a general or information query, we may use the information you supply to reply to you.
What we hold
We hold information that users have provided to us when completing web forms or interacting with us using contact methods available including chat, messaging, calls or email. This can include anything given to us using these methods but will usually include name, contact details, requests for information or feedback about our websites and interactions.
How we share it
We do not routinely share general correspondence we receive but may do so if the processing falls under one of the other sections in this privacy notice. For example, if the general correspondence raises a Safeguarding concern or fitness to practice concerns about a doctor, PA or AA.
