The Welsh Language Standards

We are committed to enhancing our Welsh language provision in line with the compliance notice issued by the Welsh Language Commissioner. Compliance will help us improve the level of Welsh language services that members of the public in Wales can expect to receive from us. We have operated a Welsh language scheme since 2006, which explains how we will treat the Welsh and English languages equally when providing services to the public in Wales. As of 6 December 2023, we're required to comply with standards set out by the Welsh Language Commissioner in our compliance notice.

As part of our commitment to the standards, we strive to dedicate a reasonable and proportionate amount of operational and knowledge resources to cater for the needs of Welsh language speakers, supporting our staff in achieving this task. In considering how to meet the standards, we also balance our responsibility to comply with our other legislative responsibilities as defined in the Medical Act and the Public Sector Equality Duty. Not all aspects of our work are in scope of the standards. However, when a service is in scope, we are committed to applying a principle of equality by not treating Welsh less favourably than English.  

The links below provide further information on how we aim to comply with the standards and how you can share feedback and complaints about our Welsh language provision.

• Our commitment to Welsh language speakers - Compliance Plan
• Compliance Notice
• Complaints and feedback about our service

Our compliance

Every year, we produce a report on our compliance with the standards.

• Annual Report on our compliance with the Welsh Language Standards 2023–24
• Adroddiad Blynyddol ar ein cydymffurfiaeth â Safonau’r Gymraeg 2023–24

Responsibility for our compliance with the standards is held by the Welsh Language Sponsor who is currently the Director of Strategic Communications and Engagement.