Guidance on supporting information for revalidation

Colleague feedback

The purpose of gathering and reflecting on colleague feedback

  • To understand how the range of people you work with view your practice.
  • To help you identify areas of strength and development, and highlight changes you could make to improve the care or services you provide.
  • To evaluate whether changes you have made to your practice considering earlier feedback have had a positive impact.

Our requirements

  1. At least once in your revalidation cycle you must collect and reflect on, and discuss at your appraisal, feedback from your colleagues.
  2. The colleagues who are asked to give feedback must be chosen from across your whole scope of practice and must include people from a range of different roles, including those who are not doctors, AAs or PAs.
  3. You must choose colleagues impartially and be able to explain to your appraiser, if asked, why you have chosen the colleagues who have given your feedback. You will get the most valuable feedback by selecting colleagues who you feel will be honest in their assessment and give constructive feedback on what you do well and where you could improve.
  4. Wherever possible you should use standard questionnaires that have been validated and are independently administered to maintain objectivity and confidentiality. You must agree any alternative approaches with your responsible officer, suitable person or AA/PA recommender.
  5. You must reflect on what the feedback means for your current and future practice including how your self-assessment compares with your colleagues feedback.
  6. AAs and PAs only: if you have practised clinically, your feedback should include at least one individual who has supervised your practice.

Frequency and methods

  1. If you are unsure how to collect colleague feedback, you should check any local appraisal guidance and discuss with your responsible officer, suitable person, or AA/PA recommender. The organisations where you practise are likely to have systems and processes in place so you can gather feedback using standard questionnaires that have been validated and are independently administered. If you practise in settings that do not have these systems in place, you will need to think about, and discuss and agree with your responsible officer, suitable person or AA/PA recommender, how you will gather colleague feedback.
  2. You should use standard questionnaires that are consistent with the principles, values and responsibilities set out in Good medical practice.
  3. When using standard questionnaires, the independent provider will be able to tell you how many responses you will need, to give an accurate reflection of your practice. While a smaller sample may not give the same statistical reliability as a larger sample, it may be acceptable if it is appropriate to your practice. In these instances, you should consider and discuss the reason for the smaller sample, and whether alternative sources should be encouraged for future exercises with your appraiser, responsible officer, suitable person, or AA/PA recommender.
  4. Some organisations might have other mandatory feedback mechanisms in place such as 360 degree feedback processes. In exceptional circumstances, your responsible officer, suitable person, or AA/PA recommender may agree to you using feedback from these other processes instead of feedback through standard questionnaires.

Colleague feedback should be objective

  1. Feedback from your colleagues is an opportunity to identify areas for improvement and further develop your strengths. This might mean selecting colleagues with whom you have worked in difficult or challenging circumstances. 
  2. Where possible, feedback should be anonymous. If you can identify colleagues through the feedback they give, you must remain professional, particularly where the feedback may not be favourable.