Our approach to reasonable adjustments
A reasonable adjustment is a change to how we offer our services to give a disabled person the same access as a non-disabled person.
When we make reasonable adjustment, we don’t judge whether someone meets the legal definition of disability. If a person tells us that they have a disability, illness, injury, or health condition – and face barriers in accessing our services – we focus on exploring whether a reasonable adjustment would remove those barriers.
People may have temporary, fluctuating, or multiple disabilities and needs. Where we can, we will also support people who may not have a disability but might experience difficulties using our services. For example, someone with literacy difficulties.
Our reasonable adjustments guidance and policy explain how we make adjustments. We also provide information in other languages and in easy read.
Reasonable adjustments guidance
Reasonable adjustments policy (large print)
What are some examples of reasonable adjustments?
Examples of reasonable adjustments include:
- equipment or aids such as an induction loop for someone who uses a hearing aid
- information in an alternative format, such as large print, for a person with a visual loss
- an easy read document for someone with a learning disability
- a British Sign Language (BSL) interpreter for someone with a hearing impairment
- an assistant to help a candidate with mobility issues move between stations at a clinical assessment centre
- taking a complaint about a doctor, physician associate (PA), or anaesthesia associate (AA) over the phone rather than in writing
- providing a transcript or summary of a telephone conversation
- changing the time of a meeting/or providing regular breaks to help a person manage the effects of medication
- considering a paper-based approach if someone’s disability makes it difficult for them to use an online registration process
- making changes to the physical features of our premises, such as improving the signage in our clinical assessment centres.
