What next

We’ve published our revised patient feedback guidance as part of our supporting information guidance. For those who are developing or implementing feedback tools there’s supplementary guidance. We’ll follow up our guidance by publishing supporting materials such as examples of good practice in the near future.

We’ll remove our example patient questionnaire from our website on 28 February 2021. We want to encourage the use of up to date feedback tools and questionnaires that include open ended questions and are better suited to patients’ needs.

We’ll be working with responsible officers to make sure they are aware of this updated guidance and have suitable mechanisms in place to support doctors in collecting and reflecting on patient feedback.

We’ll also be working with patient organisations. We’re keen to explore how we can raise awareness amongst patients that they can give doctors feedback and how it can help doctors’ professional development.