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Openness and honesty when things go wrong: The professional duty of candour

Do you know what to do if something goes wrong?

In this guidance we explore what being open and honest about mistakes means in practice. And whose responsibility it is to explain and record what has gone wrong.

We include practical advice on:

  • when and who you should apologise to
  • what to include in an apology
  • how to say sorry.

There is also a section on encouraging you to report errors, not only with your patients, but at your place of work to help promote a learning culture. 

This guidance was published 29 June 2015.

Download the guidance

You can download the guidance in English or Welsh.