The experience of public and patient complainants through our fitness to practise procedures
What were the key findings?
The research was focused on identifying suggestions for possible improvements. Many positive comments were also made about aspects of our fitness to practise procedures. These included:
- the initial speed with which the receipt of a complaint is acknowledged
- the responsiveness and professionalism of investigation officers
- how well the hearings process was organised
- the quality of support offered at the hearing stage.
Some examples of suggestions for improvements included:
- the need for independent advocacy in preparing a complaint to the GMC and during an investigation
- the need for better communication during an investigation. For instance giving updates on the case and informing complainants what to expect. Also providing likely timescales involved if possible.
Why did we commission this research?
This research was part of work to understand the experiences of those involved in our fitness to practise procedures. Whether through making a complaint or being the subject of a complaint.
What did the research involve?
Interviews were done with a sample of members of the public or patients that had submitted a complaint between July 2012 and September 2013. Interviews focused on possible improvements that could be made to procedures.
How we’re responding to the findings
Our action plan explains what we are doing in response.
