We have five core organisational values which underpin everything we do:
- We protect the public through the work that we do.
- We treat everyone fairly.
- We are honest and strive to be open and transparent.
- We are committed to excellence in everything that we do.
- We are a listening and learning organisation.
These values form the basis on which our organisation operates. We want every decision we make, every interaction we have and every email we write to embody our values.
Each of our actions demonstrates our character and beliefs as an organisation. It's important that each member of our team acts in a way that is consistent with our values, in a way that models the principles that we believe in.
Where do our values come from?
The process of coming up with our values has involved our people.
Far from being a set of values decided on by our senior leaders behind closed doors, we consulted as many people in the organisation as we could, including a staff vote.
These were then endorsed by our Senior Management Team and our Council.
Why are the organisation’s values important?
We are a complex organisation. It is important that we perform our various functions with a shared purpose. It’s important to have values which underpin the different types of work we do.
Our chief executive, Niall Dickson, said: ‘We recognise that as a regulator we have considerable power and we are affecting people, some of them are quite vulnerable when they come in touch with us.
‘It’s really important the way we deal with these people is fair, open and transparent.’