Refunds and adjustments
There are several reasons you may be due a refund of fees paid to us. The following guidance sets out where we may refund, adjust, or waive fees in line with our regulations and rules.
Registration fees
We may refund your registration fee less a scrutiny fee if after you paid:
- you withdraw your application
- your application is unsuccessful
- we close your application
Scrutiny fees
A scrutiny fee is an administration fee for the work we have already completed on an application that has been closed, refused, or withdrawn. For the current scrutiny fees please see our fees tables.
Annual fees
You may receive a refund of all or part of your annual fee if you change your registration status.
Licence transitions (for doctors only)
If you change your status on the register part way through the year, you may owe more or less than you were originally billed for the current registration period. We will calculate any change to your fees on a pro-rata basis from the date the change takes effect. We will either send you a new bill reflecting the change or refund you any amount that has been overpaid.
Voluntary removal
If you leave the register voluntarily part way through the year, you may be due a refund of the unused portion of your annual fee. We calculate this on a daily pro-rata basis from the date the application has been received.
If you choose to leave the register during your first year of registration, you won’t receive a refund due to the registration fee covering the cost of processing your application.
Deceased
We will refund any overpayment of the annual fee to the estate of any doctor, physician associate or anaesthesia associate. We will calculate any refund on a pro-rata basis from date of death.
Suspended
If you’re suspended from the register part way through the year, you may be due a refund of the unused portion of your annual fee. We calculate this on a daily pro-rata basis once your suspension has been lifted.
Income discount (for doctors only)
If you apply for income discount and you’ve paid your fee in full we will refund 50% of your fee.
Admin removal
No refund will be given where we remove an entry for failure to pay a required fee or failure to maintain an effective means of contact with the Registrar.
Removal for failure to comply with a regulatory requirement
If you’re removed for failure to comply with a regulatory requirement, no refund will be provided.
Appeals
We will issue a refund for full or part of the fee based on the work that has been completed at the stage of the withdrawal or closure of the appeal.
Refunds process
We process your refund automatically if your account is in credit. We aim to refund within 5 working days and will refund to your original payment method.
If you paid by card we will refund to the same card used. If you paid by Direct Debit we will refund to the bank account details held for you.
Nominated bank account
If we are unable to refund to your original payment method, or you made your payment by bank transfer, bankers draft or cheque please complete and sign and return a nominated bank account form from your registered email address. We’ll process the refund directly to the account you nominate within 5 working days.
Exceptions
We may not refund you if you have an annual fee outstanding. We may not refund where the value of the refund is less than the cost to process or under £10.
We may waive small values due to bank exchange fluctuations.
