Patient guides and materials

These guides and materials will give you the tools to work in partnership with your doctor, and let you know what you can expect from them. You can also find advice on what to do if you’re unhappy with your care, and links to organisations who can provide additional support.

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What to expect from your doctor

What to expect from your doctor (pdf)

Following this guide should help you create a partnership with your doctor so that you can get the most out of your time with them. It's based on our core guidance for doctors, Good medical practice.

Further reading: Reasonable adjustments for disabled patients

Welsh - What to expect from your doctor

Easy read guide - English - Going to the doctor, what should happen

Easy read guide - Welsh - Going to the doctor, what should happen

You can email us to request another format or language if the one you need isn't listed.

Decision making and consent

Your doctor should always support you when talking to you about your care.

Find out more about what you should expect when speaking with your doctor, and the information they should give you to make an informed decision.

Welsh version

English Easy Read - Talking to your doctor - Making decisions about your care

Welsh Easy Read - Talking to your doctor - Making decisions about your care

Child protection

What to expect if your doctor is worried about your child's safety (pdf)

This guide will help you to understand the steps a doctor may take if they're concerned that a child or young person is at risk of abuse or neglect. It can be very upsetting for families if this happens, this guide answers your questions.

Welsh - What to expect if your doctor is worried about your child's safety

Easy read guide - English - What happens if your doctor is worried about your child's safety

You can email us to request another format or language if the one you need isn't listed.

Cosmetic procedures

Cosmetic procedures: what do I need to consider? (pdf)

What you can expect of doctors who carry out surgical and non-surgical cosmetic procedures. It includes advice on what to do before your first appointment, information on how you should be treated, and what to do if you're unhappy with your care.

Cosmetic procedures patient poster (pdf)

Welsh - Cosmetic procedures patient guide

Easy read guide - Welsh - Cosmetic procedures patient guide

Easy read guide - English - Cosmetic procedures patient guide

You can email us to request another format or language if the one you need isn't listed.

Online consultations and procedures

Online consultations and prescribing (pdf)

Tips to help you make sure that any medicine, treatment or health advice you get online, is safe and right for you. We’ve developed this guide in partnership with the General Pharmaceutical Council and other UK health organisations.

Welsh - How to keep safe when getting medicines or treatment online

You can email us to request another format or language.

Your rights as LGBT patients

Lesbian, gay, bi and trans (LGBT) patients have the same rights as anyone else to safe, effective and appropriate care and treatment.

If you have a concern about the way you have been treated, we can help you find the organisation that's best placed to support you.

Find out more about your rights as LGBT patients.

Welsh - LGBTQ+ patient rights

Easy read - Welsh - LGBTQ+ patient rights

Easy read - English - LGBTQ+ patient rights