Working with doctors Working for patients

Doctors must be honest and trustworthy

Doctors have to treat all their patients fairly and without discrimination. If you can see ways that doctors could improve their services, you should let them know.

Your doctors will keep information about you securely, but they will need to share information with their colleagues to make sure you get the care you need. In general practice, for example, reception staff may manage repeat prescriptions, type referral letters and do other tasks that mean they need to see your records.

If you have any worries about who can see your records, talk to your GP or the manager at your practice.

Your doctors must obey the law and act honestly in financial and commercial matters.

Doctors must be honest and open with you if something has gone wrong with your care or treatment. They will explain what has happened and apologise where appropriate.

Doctors discussingYour doctors should not use their professional relationship or contact with you to try to impose their own beliefs on you, or to pursue a sexual relationship.

If you are concerned about something your doctor has done, you can make a complaint. Usually you should complain locally – to your GP practice or local hospital.

If you are not satisfied with the response, you can raise your concerns through local NHS procedures or with local patient organisations, such as:

  • Healthwatch in England
  • Patient and Client Council in Northern Ireland
  • Patient Advice and Support Service in Scotland
  • Community Health Councils in Wales.

If you are still concerned, you can complain direct to the GMC.