Service promise

Contents

1. 1. Our registration service for doctors
2. 2. Our service promise
3. 3. The service you want
4. 4. Service delivery standards
5. 5. What we expect from those using our service
6. 6. Working together
7. 7. Courtesy and politeness

 

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1. Our registration service for doctors

Our registration services are provided at our London and Manchester offices, located at:

GMC London office
Regent’s Place,
350 Euston Road,
London NW1 3JN

GMC Manchester office
3 Hardman Street
Manchester M3 3AW

We will ensure that:

• our reception area is safe, clean and friendly
• our opening times are publicised in our reception areas, our publications and on our website

We currently offer:

• a reception service from 08:30 to 17:00, Monday to Friday, except public holidays
• a private interview room if you want to discuss personal or confidential matters
• up-to-date information about our services and other related subjects at reception and on our website

2. Our service promise

We want to provide a high standard of service. We will deal with you fairly, objectively, transparently and without discrimination.

3. The service you want

We know how important it is to get things right first time, so we are always looking for better ways of working. You can help by telling us what you think of our service. We welcome all comments, whether they are suggestions, compliments or complaints.

If you have a complaint, we want to put things right, learn lessons from where we went wrong, and make sure that we don’t make the same mistake again.

4. Service delivery standards

We aim to:

• answer 90% of calls to our telephone helpline in less than 15 seconds
• see you within ten minutes of your arrival at reception
• provide a full response to emails and letters within ten working days of receipt 
• assess your application for registration as quickly as possible

If for any reason we cannot process your application, we will tell you why. You will hear from us within five working days.

5. What we expect from those using our service

We expect all those who deal with us to be polite and courteous, and to understand that we are doing our best to help them. If callers are persistently rude, threatening or abusive, make offensive or discriminatory remarks, or threaten or use violence, we may withdraw or restrict our service. Violence against our staff will be reported to the police.

6. Working together

You can help us to provide a good service in a number of ways:

• when we ask for information to assess an application, please provide the information on time, make sure the information given is accurate, and let us know of any changes
• if we make a mistake tell us quickly so we can put things right
• let us have suggestions and comments about our service so we can move forward and improve

7. Courtesy and politeness

Our staff will:

• introduce themselves at the beginning of a conversation 
• be respectful, polite and helpful 
• be willing to listen and respond appropriately and effectively