How to complete your identity check

What is a digital identity check?

A digital identity check allows you to confirm your identity with us, using our free GMC identity check app on your mobile phone.

The process is quick, safe and secure and, providing your digital identity check is successful, saves you the cost and time of travelling to our offices for an in-person appointment.

How does the process work?

When it’s time for you to complete your identity check, we’ll send you an email with a link to download our app on your mobile phone. It’s not possible to do this on a desktop computer, laptop or tablet.

You’ll then need to follow the easy step-by-step instructions on the app to complete your check. This includes submitting a photo of your face and your identity document. It should take you less than five minutes to complete.

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What happens after you've completed your identity check?

When you’ve completed your identity check, one of our registration consultants will confirm your identity by matching the photo you’ve taken of your face with the photo of your identity document.

We’ll then email you to confirm that your identity check has been successful.

If we can’t verify your documents or if the images aren’t clear, we might need you to complete another digital identity check. If we do, we’ll email you with further information. In some cases, for example if we haven’t been able to confirm your identity after a number of attempts, we may ask you to visit our office in person.

Your privacy and data

The information you submit on the app will be held on an online secure encrypted database. None of your information will be stored on the device you use to complete your identity check. You can find out more about the data we capture during your check and how your data is managed in our privacy policy.

We can disclose your photograph to employers on request. This helps them to confirm your identity when you start work. It will also help to protect you from identity fraud, as no one will be able to falsely use your information.

Which devices are you able to complete your digital identity check on?

You can complete your digital identity check on the following devices:

  • iOS – iPhone 5s or later
  • Android – most Android mobile phones introduced since 2015.

The app won’t work properly on any other devices.

Which operating systems are you able to complete your digital identity check on?

You can complete your digital identity check on mobile phones which have the following operating systems:

  • iOS – v11.0 or later
  • Android – API level 19 or later.