Decision making and consent


We use the terms ‘must’ and ‘should’ in the following ways.

  • ‘You must’ is used for an overriding duty or principle.
  • ‘You should’ is used in two ways:
  • when we are explaining how to meet an overriding duty
  • where the duty or principle doesn’t apply in all situations or circumstances, or there are factors outside your control that affect whether or how you can follow the guidance.