Doctors' use of social media (summary)

Doctors' use of social media

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In Good medical practice1 we say:

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General Medical Council (2013) Good medical practice London, GMC.

36. You must treat colleagues fairly and with respect.

65. You must make sure that your conduct justifies your patients’ trust in you and the public’s trust in the profession.

69. When communicating publicly, including speaking to or writing in the media, you must maintain patient confidentiality. You should remember when using social media that communications intended for friends or family may become more widely available.

70. When advertising your services, you must make sure the information you publish is factual and can be checked, and does not exploit patients’ vulnerability or lack of medical knowledge.

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In Confidentiality: good practice in handling patient information2 we say:

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General Medical Council (2017) Confidentiality: good practice in handling patient information London, GMC.

118.  Many improper disclosures of patient information are unintentional. Conversations in reception areas, at a patient’s bedside and in public places may be overheard. Notes and records may be seen by other patients, unauthorised staff, or the public if they are not managed securely. Patient details can be lost if handover lists are misplaced, or when patient notes are in transit.

119. You must make sure any personal information about patients that you hold or control is effectively protected at all times against improper access, disclosure or loss. You should not leave patients’ records, or other notes you make about patients, either on paper or on screen, unattended. You should not share passwords.

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In this guidance, we explain how doctors can put these principles into practice. You must be prepared to explain and justify your decisions and actions. Only serious or persistent failure to follow our guidance that poses a risk to patient safety or public trust in doctors will put your registration at risk.

Social media

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Social media describes web-based applications that allow people to create and exchange content. In this guidance we use the term to include blogs and microblogs (such as Twitter), internet forums (such as doctors.net), content communities (such as YouTube and Flickr), and social networking sites (such as Facebook and LinkedIn).

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The standards expected of doctors do not change because they are communicating through social media rather than face to face or through other traditional media. However, using social media creates new circumstances in which the established principles apply.

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You must also follow our guidance on prescribing,3 which gives advice on using internet sites for the provision of medical services.

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General Medical Council (2013) Good practice in prescribing and managing medicines and devices London, GMC.

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As well as this guidance, you should keep up to date with and follow your organisation’s policy on social media.

Privacy

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Using social media has blurred the boundaries between public and private life, and online information can be easily accessed by others. You should be aware of the limitations of privacy online and you should regularly review the privacy settings for each of your social media profiles.4 This is for the following reasons:

  1. Social media sites cannot guarantee confidentiality whatever privacy settings are in place.
  2. Patients, your employer and potential employers, or any other organisation that you have a relationship with, may be able to access your personal information.
  3. Information about your location5 may be embedded within photographs and other content and available for others to see.
  4. Once information is published online it can be difficult to remove as other users may distribute it further or comment on it.
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For practical advice in setting privacy settings for social media sites, see Social media: practical guidance and best practice (2017), published by the British Medical Association.

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Such as Global Positioning System (GPS) coordinates.

The benefits and risks of using social media

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Doctors’ use of social media can benefit patient care by:

  1. engaging people in public health and policy discussions
  2. establishing national and international professional networks
  3. facilitating patients’ access to information about health and services.

Maintaining boundaries

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Using social media also creates risks, particularly where social and professional boundaries become unclear. You must follow the guidance in Maintaining a professional boundary between you and your patient.6 

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General Medical Council (2013) Maintaining a professional boundary between you and your patient London, GMC.

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If a patient contacts you about their care or other professional matters through your private profile, you should indicate that you cannot mix social and professional relationships and, where appropriate, direct them to your professional profile.

Maintaining confidentiality

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Many doctors use professional social media sites that are not accessible to the public. Such sites can be useful places to find advice about current practice in specific circumstances. However, you must still be careful not to share identifiable information about patients.

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Although individual pieces of information may not breach confidentiality on their own, the sum of published information online could be enough to identify a patient or someone close to them.

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You must not use publicly accessible social media to discuss individual patients or their care with those patients or anyone else.

Respect for colleagues

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Good medical practice says that doctors must treat colleagues fairly and with respect.7 This covers all situations and all forms of interaction and communication. You must not bully, harass or make gratuitous, unsubstantiated or unsustainable comments about individuals online.

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General Medical Council (2013) Good medical practice London, GMC, paragraph 36.

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When interacting with or commenting about individuals or organisations online, you should be aware that postings online are subject to the same laws of copyright and defamation8 as written or verbal communications, whether they are made in a personal or professional capacity.9 

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Defamation is the act of making an unjustified statement about a person or organisation that is considered to harm their reputation.

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[2008] EWHC 1781 (QB).

Anonymity

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If you identify yourself as a doctor in publicly accessible social media, you should also identify yourself by name. Any material written by authors who represent themselves as doctors is likely to be taken on trust and may reasonably be taken to represent the views of the profession more widely.10 

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General Medical Council (2013) Good medical practice London, GMC, paragraph 69.

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You should also be aware that content uploaded anonymously can, in many cases, be traced back to its point of origin.11 

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[2008] EWHC 1781 (QB).

Conflicts of interest

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When you post material online, you should be open about any conflict of interest and declare any financial or commercial interests in healthcare organisations or pharmaceutical and biomedical companies.12 

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You must follow our guidance on financial and commercial arrangements and conflicts of interest. General Medical Council (2013) Financial and commercial arrangements and conflicts of interest London, GMC.

Related content

Other sources of information
British Medical Association - Social media - practical guidance and best practice
Australian Medical Association - Social media and the medical profession – a guide to online professionalism for medical practitioners and medical students (pdf)
The Medical Journal of Australia - Social media and the medical profession
Canadian Medical Association - Social media and Canadian physicians – issues and rules of engagement
College of Physicians and Surgeons of British Columbia - Social media and online networking forums (pdf)