Raising concerns about medical education and training
Concerns could be about any aspect of medical education and training where there's evidence our standards are not being met.
Before raising a concern with us
In the first instance you should try to resolve the issue locally through your medical school or postgraduate body. They will all have a complaints process in place to deal with issues that arise.
For medical students
We won’t intervene to resolve concerns that should be raised locally with your medical school. However, we will take issues into consideration if they affect patient or medical student safety or if we decide that the issue means that our standards are not being met.
We can’t intervene in any individual complaints or contest any decisions made by the medical school. If you’re not satisfied with your medical school's response to your complaint, you may wish to escalate to your university, or inform the.
For doctors in training
We won’t intervene to resolve concerns regarding progression of individual trainees or assessment outcomes, as we do not have the power to contest any decisions made by the postgraduate body. They will have their own appeal and complaint mechanisms.
If there are serious training concerns within a learning environment, postgraduate deans will escalate the concern to our enhanced monitoring process.
After you raise a concern with us
We’ll investigate your complaints by checking the evidence we hold which includes the national training survey results, deans reports, medical school annual reports and annual specialty reports to see if the issues in your complaint have already been highlighted; we may already be aware of the issues.
If we are satisfied that the issues are being monitored through existing systems and appropriate action is being undertaken we will provide you with the relevant information.
If your complaint raises a new concern that we are not aware of we will contact the relevant medical school or postgraduate body to make sure they are aware of the concern and are taking appropriate action. If we are satisfied this is being done no further action will be taken by us.
Raising concerns about an individual doctor
Where concerns relate to the conduct of an individual doctor, they may be referred to us. Visit our concerns section for more information.
How to raise a concern with us
When you have raised a concern directly related to our standards with your medical school or postgraduate body and they have not satisfactorily addressed your concerns we can investigate.
You will need to:
- Confirm that you have raised the concern locally and where possible provide evidence this, for example a copy of the correspondence.
- Provide evidence outlining why you feel that your concern has not been dealt with adequately.
Your concern can be sent to us at firstname.lastname@example.org. We’ll send you an acknowledgement within five working days.