Complaining about your NHS care

If you’re not happy with the response of the local organisation, or don’t feel comfortable approaching them, you can make your complaint to NHS Wales, who will look into your complaint for you.

If you’re unhappy with the NHS response

You can refer your complaint to the Public Services Ombudsman for Wales. They will look at it and decide whether to investigate it. 

Complaining about your private care

You should complain about your private care with Healthcare Inspectorate Wales.

Getting help with your complaint