Scotland

Complaining

About your NHS care

If you’re not happy with the response of the local organisation, or don’t feel comfortable approaching them, you can make your complaint to NHS Scotland, who will look into it for you.

If you’re unhappy with the NHS response you can refer your complaint to the Scottish Public Services Ombudsman (SPSO). They will look at your complaint and decide whether to investigate it. 

About your private care

You should complain about your private care to Healthcare Improvement Scotland.

Getting help with your complaint

The Patient Advice and Support Service (part of the Scottish Citizen’s Advice Bureau) can offer advice on how to take your complaint forward if you live in Scotland.

Find contact details of your nearest bureau.