If you need advice
Patient Advice and Support Service
The Patient Advice and Support Service (part of the Scottish Citizen’s Advice Bureau) offers free and confidential information, advice and support to anyone who uses the NHS in Scotland.
Find the contact details of, or call 0800 917 2127.
Mental Welfare Commission for Scotland
If you need information or advice about your rights in relation to mental health care and treatment, or you are concerned about someone else's rights and welfare, you may wish to contact the.
They can be reached on 0131 313 8777. There is also a freephone number, 0800 389 6809, for service users and carers only.
Making a complaint
About your NHS care
If you’re not happy with the response of a local organisation after you have contacted them, or don’t feel comfortable approaching them, you can make your complaint to NHS Scotland, who will look into it for you.
If you’re unhappy with the NHS response you can refer your complaint to the Scottish Public Services Ombudsman (SPSO). They will look at your complaint and decide whether to investigate it.
About your private care
You should complain about your private care to Healthcare Improvement Scotland.
Getting help with your complaint
The Patient Advice and Support Service (part of the Scottish Citizen’s Advice Bureau) can also offer advice on how to take your complaint forward if you live in Scotland.
Find the contact details of your nearest PASS bureau.