If you need advice
Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
You can findon the NHS website.
You can also ask your GP surgery, hospital or phonefor details of your nearest PALS.
Healthwatch are the independent national champion for people who use health and social care services. Their sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
You can also speak to Healthwatch to find information about health and social care services available locally.
There is a local Healthwatch in every area in England. You can.
Making a complaint
About your NHS care
Complain to the local clinical commissioning group (CCG)
You can get advice about this on the NHS choices website.
Complain to NHS England
You can contact NHS England if you are unhappy with the response of the organisation.
If you’re unhappy with the NHS response
You can refer the matter to the Parliamentary and Health Service Ombudsman. You can call them on 0345 015 4033.
About your private care
Each private healthcare provider has its own complaints procedure and will be able to advise you on the process.
If you have a complaint about a doctor who works totally independently, you should raise this with us.
Getting help with your complaint
There are a number of organisations who can offer you help and advice if you’re unhappy with the care you receive.
- Healthwatch England provides help and advice for any issues you may have had during your healthcare in England.
- Action Against Medical Accident (AvMA) provides advice and support with making complaints where there are concerns about patient safety, and supports with inquests and other legal processes.
- The Citizen’s Advice Bureau (CAB) provides advice for the public on a range of NHS healthcare issues.
- The Patients Association provides assistance and advice on both the NHS and private healthcare systems in the UK.