Complaining about your NHS care
Complain to the local clinical commissioning group (CCG)
You can get advice about this on the NHS choices website.
Complain to NHS England
You can contact NHS England if you are unhappy with the response of the organisation.
If you’re unhappy with the NHS response
You can refer the matter to the Parliamentary and Health Service Ombudsman. You can call them on 0345 015 4033.
Complaining about your private care
Each private healthcare provider has its own complaints procedure and will be able to advise you on the process.
If you have a complaint about a doctor who works totally independently, you should raise this with us.
Getting help with your complaint
There are a number of organisations who can offer you help and advice if you’re unhappy with the care you receive.
- Healthwatch England provides help and advice for any issues you may have had during your healthcare in England.
- Action Against Medical Accident (AvMA) provides advice and support with making complaints where there are concerns about patient safety, and supports with inquests and other legal processes.The Citizen’s Advice Bureau (CAB) provides advice for the public on a range of NHS healthcare issues.
- The Patients Association provides assistance and advice on both the NHS and private healthcare systems in the UK.