Complaining about your NHS care

Complain to the local clinical commissioning group (CCG)

You can get advice about this on the NHS choices website.

Complain to NHS England

You can contact NHS England if you are unhappy with the response of the organisation. 

If you’re unhappy with the NHS response

You can refer the matter to the Parliamentary and Health Service Ombudsman. You can call them on 0345 015 4033.

Complaining about your private care

Each private healthcare provider has its own complaints procedure and will be able to advise you on the process. 
If you have a complaint about a doctor who works totally independently, you should raise this with us.

Getting help with your complaint

There are a number of organisations who can offer you help and advice if you’re unhappy with the care you receive.