How we make reasonable adjustments
We try to meet the needs of diverse groups and take steps to make it easier for them to engage with us. We have a reasonable adjustments policy which explains how we make adjustments for disabled people. We also provide information in other languages and in easy read.
Examples of reasonable adjustments
We're not able to make changes to the content of the examinations, but we have made changes to practical arrangements at the request of candidates. We make these on a case-by-case basis. For example, for a candidate in a wheelchair and with impaired vision we:
- allowed the candidate to visit before the test so they could see what adjustments they'd need
- all written material was placed at appropriate heights and in large font size
- the examination time began when the candidate’s wheelchair was in position
- we provided an assistant to help move the candidate between stations.
Raising a concern
We have multiple ways people can raise they're concern with us. You can:
- use an online form
- complete a downloadable document and email it back to us
- write to us
- call us
- use an advocate – someone to speak to us on your behalf.
We're happy for people to use an advocate to raise they're concern with us, though we'll need you to agree that you're happy for someone to talk to us on your behalf. You can find out more about the reasonable adjustments we can make, (including how you can use an advocate) in the concerns section.