Our advice on raising and acting on concerns

Where rota gaps and patient demand are affecting you and risking patient safety, it is vital you escalate your concerns and document them; but don’t walk away.

You should work with colleagues to provide the safest care that you can with the resources available to you. Our guidance on Raising and acting on concerns about patient safety sets out the steps to take.

If you’re a doctor in a leadership or management role and concerns are reported to you, you have a responsibility to act by: 

  • putting the matter right - if that is possible  
  • investigating and dealing with the concern locally 
  • referring serious or repeated incidents, or complaints, to senior management or the relevant regulatory authority. 

We set out our expectations in our guidance on Leadership and management for all doctors