Supporting members of the public who raise concerns about a doctor

Raising concerns about a doctor can be a stressful experience. Our Patient Liaison Service gives dedicated, personal communication to patients, their relatives, or members of the public who have raised a concern about a doctor’s fitness to practise.

Our patient liaison officers listen to concerns and explain how our investigation process works, including the possible outcomes. They also make sure that patients or their representatives understand what we do, signposting other organisations that may be able to help where we can’t.

Patient liaison officer meetings usually take place in one of our offices in Belfast, Cardiff, Edinburgh, London or Manchester, but we can also discuss concerns on the phone if patients or their representatives are unable to travel. In 2018, 482 meetings took place. Over 140 patients or members of the public completed a survey about their experiences of our Patient Liaison Service. And around 90% rated their meeting as ‘very good’ or ‘good’, with over 90% feeling their concerns were understood.