Making sure patients’ voices are heard in the revalidation process

Revalidation is the process by which doctors working in the UK show that they’re up to date and fit to practise, on an ongoing basis. Feedback from patients plays a crucial role in the process, helping doctors to improve their practice and the care they give.

As a result of this engagement and other work, we produced additional materials to support patients in giving feedback about doctors.

This included a simplified, patient-centric explanation of revalidation, called How do we check doctors are giving good care?, which was viewed almost 5,000 times in 2018, after it published in May.

And it has already had a positive impact on the public’s understanding of revalidation: 97% of National Association of Patient Participation survey respondents, based across the UK, said they now understand revalidation after reading the explanation.

We also developed clearer information about appraisal requirements to help doctors. We produced case studies for doctors with patients who can’t give feedback, and for doctors who have limited patient contact, to make sure that patients’ voices inform revalidation and appraisals as effectively as possible.

The case studies include advice on how to collect feedback when:

  • patients are young, very unwell or have a limited mental capacity
  • a doctor works in short-term posts or has limited patient contact
  • a doctor works in an environment or context that is particularly challenging.

The revalidation resources for doctors were viewed over 7,000 times in 2018.

As part of our work to increase patients’ involvement in revalidation, we also engaged with a wide range of patients and their representatives about what would make it easier for them to give feedback to their doctors. This included a workshop with patient organisations, and discussions with organisations representing those who can experience barriers in accessing healthcare, such as homeless people, refugees and the LGBTQ+ community.

We continue to take revalidation forward in 2019, aiming to increase the role and importance of patient feedback in doctors’ reflections and appraisals, and maintain confidence in the profession.

The revalidation resources for doctors were viewed over 7,000 times in 2018.

As part of our work to increase patients’ involvement in revalidation, we also engaged with a wide range of patients and their representatives about what would make it easier for them to give feedback to their doctors. This included a workshop with patient organisations, and discussions with organisations representing those who can experience barriers in accessing healthcare, such as homeless people, refugees and the LGBTQ+ community.

We continue to take revalidation forward in 2019, aiming to increase the role and importance of patient feedback in doctors’ reflections and appraisals, and maintain confidence in the profession.