Annual report 2020

Strengthening our relationship with the public and the profession

Highlights from this chapter

From 2018 to 2020, our Patient Liaison Service supported over 1,200 patients, relatives, and members of the public who had raised concerns about a doctor. Over 90% of people surveyed were happy with the service.

Overall, confidence in GMC regulation remains high for most groups:

73% for medical students
70% for responsible officers
77% for educators
92% for stakeholders.

Icon representing patient awareness of us

Patients have a higher awareness of us now (82%) compared with 2018 (74%).

Around two thirds of doctors (65%) find our guidance, advice and learning sessions helpful and relevant.

Icon representing our contact centre

Our contact centre advisers answered 178,823 calls and responded to 116,205 emails and letters in 2020.

The number of doctors who are confident in GMC regulation has increased by around a third from 2018 to 2020. And in 2020, 85% of responsible officers felt supported by us.