Evaluating our performance
We measure our performance through rigorous internal monitoring and review of our objectives and targets. We measure perceptions of our performance and assess the impact of our work through external consultations and commissioned research.
Externally, our performance is subject to annual review by the Council for Healthcare Regulatory Excellence (CHRE). The CHRE investigates and reports on our performance, compares our performance with other regulators and, where necessary, recommends changes in the way we carry out our functions.
We survey the views of patients, the public, and other key audiences on our performance. We commission independent and objective research that allows us to establish our impact and effectiveness over the medium to long term and to develop a sound evidence base for our policy development.
Through our established partnership with the Economic and Social Research Council, we have successfully commissioned a comprehensive programme of research, which will examine a number of important aspects of medical regulation and performance, including:
- the effects on performance of different regulatory policies and practices;
- the views of key interests on regulation and medical performance;
- risk factors in professional performance; and
- the links between transitions in medical careers and performance.
Taken together, these arrangements will provide a number of perspectives from which to assess how successful we are in protecting, promoting and maintaining the health and safety of the public by ensuring proper standards in the practice of medicine.
Evaluation Framework Review
Evaluation will be central to our plans, as we embed new and enhanced governance structures and processes, and as our work becomes more integrated and cross-functional.
During 2008, we will consider and develop a range of indicators that, taken together within an overarching evaluation framework, will provide an informed and comprehensive picture, identifying where we are successful and where improvement may be required.
Quality, impact and the notion of ‘public value’ will underpin this framework.