News: Your Contact Centre shines

27 November 2009

GMC call centre recognised for high quality service.

The GMC’s Contact Centre team has won an award recognising the excellent work of its services to doctors and the public.

The team was awarded second place as a ‘top performer’ in the public services category in the UK’s biggest ever call centre benchmarking exercise, conducted by market research company GfK NOP. In 2008, the 43 Contact Centre staff dealt with 240,000 telephone calls and 80,000 emails and letters from doctors and members of the public. Surveys have shown that it receives a customer satisfaction rating well above 80%.

Richard Amison, GMC Contact Centre Manager, says: ‘This award recognises that the GMC works hard to provide the highest quality of service. Our participation in the top 50 has had an extremely positive impact and we hope to really target those areas of our service where customers say we need to make improvements.’

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