Working with doctors Working for patients

Communication and support

Key points

  • Listen to children and young people and consider their views when making decisions.
  • Use communication methods that are appropriate to your patient group. Make reasonable adjustments to provide information that children, young people and their parents want or need to know, in a way they can understand.
  • Tell children, young people and their parents when you have concerns about abuse or neglect, and how you will act on these concerns, unless doing this may put the child or young person, or anyone else, at risk of harm.
  • Get advice if you are not sure what risks are associated with telling parents about your concerns and how best to manage