1
Was our initial approach to you appropriate?
2
Did you have adequate names and contact details if you required more
information?
Key: 1 very poor, 2 poor, 3 average, 4 good, 5 very good
3
Please rate the assistance you received prior to the hearing :
a . Preparing your witness statement
b . Information about the dates of the hearing
c . Written information about what would happen at the hearing
d . Responding to your questions about the process
e . Information about expenses payable
f . Planning and booking travel and
accommodation arrangements
4
Were we always polite and helpful and sensitive to your needs?
5
Did we respond to your request for information in a timely way?
6
Please rate the following aspects of being at the hearing :
a . Signs and information to guide
you to the correct part of the building
b . Arrangements for meeting and greeting you and showing you where to wait
c . Facilities in the waiting room
d . Other (please specify)
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7
Please rate the following aspects of the hearing itself (and feel free to add comments, where appropriate):
a . The layout of the hearing room
b . The microphone system
c . Information given to you about those attending the hearing
d . Furniture
e . Video-link facility (if used)
f . Anything else about the facilities and practical aspects of the hearing:
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8
Please rate the following aspects of events after the hearing
a . Contact with us immediately
after you had completed your evidence
b . Communication about the
eventual outcome of the case
c . Arrangements for claiming
and paying expenses
d . Adequacy of the expenses paid
9
If there was an adverse finding against the doctor, were you told whether the doctor had appealed?
10
Please use the space below to let us know any additional details about your experience as a witness.
We’d like to know about any good things we did as well as any things that we could do better.
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