If you have concerns about a doctor: Information for patients and the public
This section will help you find out which organisation to complain to, and how to complain to us.
1. Who to complain to
We understand that making a complaint about a doctor can be a stressful experience. We want to help ensure that you complain to the right organisation.
Have you complained to your healthcare provider?
If you haven’t, it might help to know that most complaints can be settled locally, and quickly, by the doctor's employers.
NHS hospitals, GP practices, private hospitals and clinics usually have their own complaints procedures, and they will be able to provide you with the information you need.
If a doctor’s actions have put patients in danger or you have concerns about their honesty
If you think a doctor’s actions have put patients in danger, or you have concerns about a doctor’s honesty, please make your complaint to us.
We will consider your complaint and assess whether there are concerns that potentially raise questions about the doctor’s fitness to practise. If there are, we will start our investigation.
An important aspect of our work is to protect the health and safety of the public. Because of this, we can sometimes progress an investigation and share someone’s personal data with others without their consent. However we will always ask for consent and would much prefer to have it before disclosing sensitive data.
2. How to complain to the GMC
Make your complaint online
If you feel confident your complaint should go to the GMC, please complete our online complaint form (opens in a new window) or Welsh language version of the online complaint form (opens in a new window).
Other ways to make a complaint
The easiest way to make a complaint is to complete the online form. However, there are also other ways to make a complaint to the GMC.
3. Help and support for patients and the public
Our ‘Patients’ help’ section provides
- more detailed advice about complaining locally; arrangements differ depending on in which country you received care, and whether you received public or private care
- advice on what to do if you have complained locally and are not happy with the outcome
- case studies which show where different types of complaints should be directed, and
- contact details for help organisations in your region who can support you during the process.